Return and Refund Policy – Outlet Generic

At Outlet Generic, we value our customers and want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we are here to help.

Returns

• You may request a return within 14 days of receiving your order.

• To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

• Certain products such as perishable goods, intimate items, and gift cards are non-returnable.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

• Shipping costs are non-refundable. If you receive a refund, the return shipping cost may be deducted from your refund.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@outletgeneric.shop.

Order Issues

If you received the wrong item, a defective product, or are missing items from your order, please contact our support team immediately at support@outletgeneric.shop so we can resolve the issue as quickly as possible.

Shipping for Returns

• Customers are responsible for paying the shipping costs for returning items unless the return is due to our error (wrong or defective item).

• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:
📧 support@outletgeneric.shop